FAQ

How much is delivery ?Standard delivery is £4.95 (2-3 days). Next working day delivery is £7.95. Delivery to the Channel Islands is £19.95. Delivery to other EU countries is £37.00.
What couriers do you use ?We use Parcel Force, Royal Mail Special Delivery and Royal Mail first class signed for service. We use DHL for shipments outside the UK.  We provide you with tracking information.
Do you hold stock ?Soliton IT is a Philips Master Distributor / Integrator. Your order will be shipped either from our own stock or directly to you from Philips.
What about the warranty ?At least 12 months warranty is provided on all items (except consumable items - e.g. batteries).
How long will it take to get an item repaired under warranty ?Turnaround time is usually 7-10 days and can sometimes be quicker.
How do I return an item ?You must first send an email to   customerservices@solitonit.com stating the reason you wish to return the item and we will get back to you with instructions.
Can I get a discount ?All items are discounted and we offer a further 2.5% discount for orders over £1,000.  Our clearance section offers  further reductions on some items.
How can I pay ?We accept PayPal, Google Checkout and most credit and debit cards. HSBC provide secure credit / debit card processing.
Is VAT added for orders taken from the Channel Islands ?VAT will be refunded for orders taken from companies or individuals based in the Channel Islands.
Do you accept Official Purchase Orders ?Yes we do, but for organisations other than the NHS and other UK government departments we require payment by cheque before we can ship the goods. Email customerservices@solitonit.com with your requirements.